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1.What is coupon and how to use it?
Coupon is a bunch of numbers or letters we give you. There is a blank on our page of payment after 'coupon'. Input the coupon code and pay. Then, you can enjoy our best discount on our website whatever you buy.
2.Why does my order require voice verification ?
We like to take all possible steps to protect our clients' details as well as the integrity of PcGameService. By speaking with our client's on the phone, we do not only make the transaction fast, easy and safe, but also have a chance to strengthen our connection with our clients and answer any questions you might have.
3.Order Tracking
We have two ways for you to find your order status:
-.Login with your PcGameService account using your email and password to check your order status.
-.Check your order status by connecting with us at any time.
-.Login with your PcGameService account using your email and password to check your order status.
-.Check your order status by connecting with us at any time.
4.How to find your order status and order ID?
-. Login with your PcGameService account using your email and password to check your order status and order ID.
-. Check your order status and order ID by connecting with us at any time.
-. Check your order status and order ID by connecting with us at any time.
5.What kind of payment methods do you guys accept ?
We currently accept Paypal; money bookers and credit card.Payment with confirmed mailing address and optional verified buyer status will help to ensure that your order is processed faster. You may need to wait for 3 to 5 days if paying through electronic check, because the electronic check will be arrive in 3-5 days.We'd appreciate your paying through Paypal.
6.How to pay with credit card if I do not have a Paypal account?
You can easily use your Visa, MasterCard, American Express, or other cards by
selecting "PayPal and Credit Card" as your payment method. You will be redirected to the PayPal checkout page, once there you may either login to your PayPal account if you have one or if you do not have a PayPal account simply click the button that says "If you do not currently have a PayPal account, Click Here". You will then be able to sign up a paypal account and enter your credit card information.
selecting "PayPal and Credit Card" as your payment method. You will be redirected to the PayPal checkout page, once there you may either login to your PayPal account if you have one or if you do not have a PayPal account simply click the button that says "If you do not currently have a PayPal account, Click Here". You will then be able to sign up a paypal account and enter your credit card information.
7.Do you accept payments from all the countries?
Sorry,at the moment we only accept payments and provide services for customers from European countries,the United States,Japan, New Zealand ,and Australia.If you are not currently at these countries,please provide a land line phone number of one of the above countries for our phone confirmation.Thanks for your understanding!
8.Are there discounts for larger orders?
Yes, we offer bulk discounts on a case by case basis. Please contact us via Live Help to discuss a bulk discount.
9.Why does your price change so frequently?
We raise and decrease our prices in accordance with market supply and demand. When supply is short and demand is high, prices will increase. When supply is plentiful but there is little demand, prices will decrease. This is the reason for changing prices and also why currency prices may vary from server to server on one game.
10.What security precautions are taken to protect my personal information?
PcGameService places very high value on the protection of our clients' personal information.We have various systems in place to screen each and every order for anything that might seem amiss, and since our operation runs 24/7 without closing, so too are we vigilant. Additionally, the information submitted will never be disclosed to any third party,and the method of transferring this data will occur either over our Verisign encrypted website or through a personal telephone call, E-Mail,Password.
11.Will my account get banned if I buy gold from PcGameService.com?
We never use cheat-ware, robots, and macros to farm gold,and it never happened in our previous business but if this happens some day, we will try our best to help u find your account back with your cooperation!
12.Where to ask for Refund? How soon shall I get my money back?
Paid through PayPal: We refund your payment upon your request IN NO TIME. A PayPal refund is supposed to be instant and should hit your account balance in just a few minutes.
NOTE: Cancellation of refund is not a function available from our credit card payment
acceptance process. In other words, once a refund is initiated, it cannot be revoked.
NOTE: Cancellation of refund is not a function available from our credit card payment
acceptance process. In other words, once a refund is initiated, it cannot be revoked.
13.Does PcGameService support price matching?
Sorry, we don't support price matching. Our price depends on the demand and supply in this market. We have been attempting to lower our price once and again to keep a competitive edge. If you find that our price is outrageous at this point, you may like to check back later.
14.Is it possible to return goods if not satisfied?
PcGameService makes no guarantee of finding and re-sending the return gold back to you as our system creates and deletes characters automatically from time to time. It is our customers' mishandling that results in this mishap and therefore MTvault is not responsible for any losses occur in this way
15.Can I order WoW gold for a trail character?
You should not, because trail character is not allowed to receive gold in WoW. And there is also an alert on our order form saying that trail character is not allowed. We hold no responsibility if you order WoW gold for your trail character that result in any missing gold.
16.Can I get the gold back if I hit the 'return' button and send back the gold I purchase at PcGameService ?
PcGameService makes no guarantee of finding and re-sending the return gold back to you as our system creates and deletes characters automatically from time to time. It is our customers' mishandling that results in this mishap and therefore WoWMine is not responsible for any losses occur in this way.
17.Frequently Asked Questions of Deceit
Someone ask me to exchange some gold with an ingame code, is that real?
Don't believe it even he give you the live chat link of our website. The gold can not be exchanged with code in the game. Please follow the professional process! If you are not sure, you can contact our live chat first.
Don't believe it even he give you the live chat link of our website. The gold can not be exchanged with code in the game. Please follow the professional process! If you are not sure, you can contact our live chat first.
18.It's said that there are some more efficient websites, and the so-called suppliers tell me some bad things about your site?
We have been in this business for long time with good reputation. Once you contact with us, you can see perfect satisfaction is guaranteed to our customers all the time. So you can belive us can provide you sincere and immediate service.Believable mailboxes on our website for business.